Terms and Conditions

Cancellation Policy

Should you wish to alter or amend your plans, please contact us as soon as possible so we may accommodate your request. Please not that as we are small lodge reliant upon advance bookings, cancellations made within 7 days of arrival are subject to a 25% cancellation fee of the total of the total reserved accommodation. Cancellations made within 3 days of arrival will incur a 100% cancellation fee. No cancellations are accepted upon or after the day of arrival in which case you will be charged for the total of your reserved stay under all circumstances. The Clendon will acknowledge all cancellations in writing.


We reserve the right to charge you upon check-in. You are required to make payment in full for any additional services upon departure. Credit card details must be advised at the time of booking. The deposit required for Conferences or Wedding is 50%.


The property is on a ridge and children under the age of 15 need to be supervised at all times. The Clendon accepts no responsibility for any accident on the property due to misconduct or any other matter. Feel free to use our services at your own risk.


We advise Travel Insurance. No smoking in rooms or buildings. The name that will appear on your statement will be The Clendon. Your account will be charged in NZD. The legal business name is Waitoto Developments Ltd. The Clendon is NZ owned.